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员工的回应可能基于其错误的理论，或者是凭空编造的，所以你应该时不时进行交叉核验，尤其是听上去可疑的时候。一些管理者不愿这么做，感觉这样做似乎是不信任员工。管理者应当明白，信赖正是通过这个探究的过程来实现的。如果员工懂得了这一点，他们在表达意见时就能提高意见的准确性，你也会越来越清楚你可以信赖谁。

People"s answers could be erroneous theories or spin, so you need to occasionally double- check them, especially when they sound questionable. Some managers are reluctant to do this, feeling it is the equivalent of saying they don"t trust their people. These managers need to understand that this process is how trust is earned or lost. Your people will learn to be much more accurate in what they tell you if they understand this--and you will learn who you can rely on.